FAQ

Frequently asked questions

How often do you deliver?


We are delivering 6 days a week. Delivery days for customers will depend on the volume of orders but we will contact you to let you know your order is coming.




Can I pick a delivery slot?


Not at this time. But we hope you are sheltering in place for the most part like we are. We will call or email you to let you know when we're heading out and give you a window, then we'll knock on your door to let you know you can grab your goods from your front door.




Where do your goods come from?


All of our goods come direct from our HAACP purveyors and vendors.




What health and safety precautions are you taking?


We sanitize our trucks before and after loading. Our small staff wears masks and gloves (which are changed frequently) when making deliveries and handling goods. We are trained food service profesionals with years of food safety regulations engrained in us. We've been washing our hands for years!




What if something is missing from my box?


If something is missing, it means it was not available and you should not be charged for it. If you are charged for it, we will credit your next delivery. If you do not schedule another delivery, we will refund the cost of the missing goods as fast as we can. It could take up to 5 business days, so kindly be patient.




Who do I contact if I am not satisfied? Or if I have a question?


Please email all inquiries or issues to greenhillprovisions@gmail.com Thank you.




I'm looking for an item not listed, can you order it?


We'll do our best. If you don't see something you need, email us your request and we'll try to accomodate you.




Is there a minimum order?


The minimum for a delivery is $125.





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© 2020 Green Hill Provisions a subsidiary of Green Hill Kitchen & Que

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